Volaris: No Way To Run An Airline

Volaris is the second-largest airline in Mexico and offers some tantalizingly low prices on some of its routes to Mexico.   Most American carriers can’t compete at those prices.   But be warned that you may be …

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Anatomy of a Total Loss Insurance Claim

Ever wonder how to handle a dispute with an auto insurance company that has declared your car a total loss?  The insurance company offers you a “settlement” that is far less than you think your …

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Bumped: An American Airlines Horror Story

In the 1980s,  airlines began “bumping” passengers off of flights.   In response, federal regulators imposed stringent rules upon the airlines when passengers were subjected to this inconvenience.  The new rules reduced this practice, but as …

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