Frequent Flyers Miles Programs An Increasingly Bad Deal

These are not happy days for airline passengers who rely upon frequent flier programs.    Struggling airline carriers are relying heavily upon these programs to generate revenues  (it may be their largest profit center).  Even as travel has tumbled during the coronavirus pandemic frequent flyer miles are generating big bucks for airlines.  In fact, in … Read more

Volaris: No Way To Run An Airline

Volaris is the second-largest airline in Mexico and offers some tantalizingly low prices on some of its routes to Mexico.   Most American carriers can’t compete at those prices.   But be warned that you may be subjecting yourself to hellaciously bad customer service and scheduling tricks that simply wouldn’t be tolerated under U.S. law.   You may … Read more

Anatomy of a Total Loss Insurance Claim

Ever wonder how to handle a dispute with an auto insurance company that has declared your car a total loss?  The insurance company offers you a “settlement” that is far less than you think your car is worth. Your kids are complaining, your spouse is unhappy, your relatives are still a pain, things at work … Read more

Bumped: An American Airlines Horror Story

In the 1980s,  airlines began “bumping” passengers off of flights.   In response, federal regulators imposed stringent rules upon the airlines when passengers were subjected to this inconvenience.  The new rules reduced this practice, but as seen in the letter below, it hasn’t ended it.    A San Diego couple shared their American Airlines horror story with … Read more